Boarding ELIGIBILITY & PolicIES
Revolution For Dogs: RM42 - RM49
Frontline For Dogs: RM29 - RM36
BioSpotix For Dogs: RM18 - RM40
Revolution For Cats: RM35 - RM40
Frontline For Cats: RM21
BioSpotix for Cats: RM18 - RM26
Should any dogs be found with existing ticks or fleas during check in, they will be treated instantly with tick treatment and bath at a charge between RM50-RM150/dog. Pets will be allowed into the hotel rooms only when all the external pests are completely removed. For those dogs that the L Residence team deem with many ticks (more than 5 found on a dog), L Residence has the right to decline check in on the spot with no refund of deposit.
3) Friendly-Dogs-only Environment
L Residence Vacation Pet Home is a friendly-only dogs environment where social dogs can play and mix around happily. L Residence team has the right to turn down any pets deemed aggressive that may cause fight or harm to other residents. For dogs that are less sociable, they can be referred to our other branch, Pet Playground, that has many private individual rooms ranging from 25sqf - 120sqf and taken care of by pet trainers.
4) Reservation Policy
We take in only a limited number of dogs and therefore it is required to make a reservation in advance to book a space for your dogs. Kindly furnish us with information on check in & check out date, number of dogs & breed. We will revert to you within 24 hours on availability. A 50% deposit is required to confirm a reservation. All rooms and spaces will be reserved based on first come first served basis.
5) Cancellation Policy
The reservation deposit is 100% refundable if cancellation is done 2 months before check in day. For cancellation between 30-60 days before check in date, 50% deposit is refundable and 50% is forfeited. For cancellation less than 30 days, 100% deposit is forfeited.
For dogs declined of check in at the time of check in due to ticks/fleas, sickness or disease, no deposit is refundable as we have already blocked the space for your dog, yet he is not fit enough to stay in and this is for the safety of other resident pets. Kindly ensure that your dogs are in healthy condition.
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